Question 1

How does your purity testing work?

Accepted Answer

We test your gold in front of you using a German-made Dual XRF machine — a non-destructive scan that reads purity without cutting, scratching, or damaging your jewellery. You watch the reading live.

Question 2

What documents or ID do I need to sell?

Accepted Answer

Only 2 primary documents are required: Aadhaar Card and PAN Card (or Voter ID / Passport for identity and address verification).

Question 3

Do I need an appointment?

Accepted Answer

Walk-ins are welcome at all three branches. For large or pledged-gold releases, a quick call or WhatsApp message lets us prepare and serve you faster.

Question 4

How is the live gold rate determined?

Accepted Answer

Your price is based on the live MCX/IBJA gold rate at the exact time of your visit — no suppressed rates, no hidden "buying" deductions.

Question 5

What is the 3% deduction?

Accepted Answer

We deduct a flat 3% touch fee directly from gold purity (e.g., 91.60% 22K becomes 88.60% effective purity). Most competitors charge 8% to 15% or hidden fees. For silver, our 8% is far below the typical 20–30%.

Question 6

How does releasing pledged gold work?

Accepted Answer

If your gold is pledged with a bank or NBFC, we handle the release process — we guide you through the paperwork and settlement so you get your gold back or its value, transparently.

Question 7

How fast do I get paid?

Accepted Answer

Instantly — cash, UPI, or bank transfer, on the spot.

Question 8

Do you buy all karats?

Accepted Answer

Yes — 18K, 20K, 22K, and 24K gold, plus silver jewellery and items.

Question 9

Is my gold safe during testing?

Accepted Answer

Yes. XRF testing is non-destructive and done in front of you at the counter; your items never leave your sight.

Question 10

What if I'm not sure my gold is genuine?

Accepted Answer

Bring it in — the XRF scan tells us the exact purity, so you get a fair, accurate valuation either way.

Question 11

Which branch should I visit?

Accepted Answer

Choose Dehradun (Prince Chowk), Delhi (Nirman Vihar), or Delhi (Karol Bagh) — each has its own WhatsApp number and address.

Question 12

Do you buy digital gold or sell it?

Accepted Answer

We sell digital gold separately via our partner platform (goldbuysell.in), starting from ₹100. This is a related but separate service from in-store buying.

Questions we are asked at the counter every day

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